SC99 believes that genuine entertainment only happens when players play safely, comfortably, and within their own means. This page provides all the information, self-control tools, and support resources you need to ensure your SC99 experience stays enjoyable and never becomes a burden.
Set your own daily, weekly, or monthly deposit limits directly in your SC99 account settings without needing to contact support. Full control is in your hands.
Set a maximum loss amount you are comfortable with over a given period. Once the limit is reached, SC99 will automatically block any new bets.
Set a maximum duration for each playing session. SC99 will send you a warning as time approaches the limit and will automatically end the session once the limit is reached.
Take a break ranging from 24 hours to 30 days to give yourself some space. During this period, your account remains secure but you will not be able to place any bets.
Choose to fully exclude yourself from the SC99 platform for anywhere between 30 days and permanently. This decision is final and takes effect immediately.
The SC99 Responsible Gaming team actively monitors playing patterns and will reach out to players showing signs of at-risk behaviour to offer support.
Important Reminder: Online casino gaming is entertainment, nothing more. It should never be treated as a source of income or a way to resolve financial problems. Only bet with surplus funds you can afford to lose entirely.
Responsible gaming means participating in online gambling activities — whether slots, Live Casino, baccarat, Poker, or Sports Betting — with a full awareness of the risks involved, a strong sense of self-control, and clear limits you set for yourself. It is not about avoiding play altogether, but about playing wisely, with discipline, and in a way that keeps both you and those you care about safe.
At SC99, responsible gaming is not just a page buried somewhere on the website. It is a core part of how we operate every single day. Every feature we build — from deposit limit tools to play pattern monitoring systems — reflects our commitment to putting our players' long-term wellbeing above any short-term gains for the platform.
The reality is that while gambling is an enjoyable form of entertainment for most people when done responsibly, it can become a serious problem for a small number of individuals. Research shows that between 1% and 3% of those who have ever gambled experience problem gambling at a level that requires intervention. SC99 takes these figures seriously and provides the resources and tools needed to support every player who needs help — without judgement and without conditions.
Playing at SC99 should be something you look forward to — not something you feel compelled to do, feel guilty about afterwards, or are afraid to stop. If any of those feelings are part of your experience, the sections ahead on this page are for you.
SC99 upholds eight core principles across all aspects of its platform operations relating to responsible gaming:
Every SC99 bonus term is stated clearly, with no confusing or misleading language.
All control tools can be self-activated in account settings with no barriers.
KYC is mandatory to ensure only players aged 18 and above can use the platform.
The SC99 RG team monitors player activity and intervenes whenever at-risk patterns are detected.
SC99 actively refers players who need help to external support resources.
SC99's Commitment: We will never use design techniques intended to keep you playing longer or spending more than you planned. There are no "unlimited autoplay" features, no notifications nudging you back when you're taking a break, and no psychological pressure tactics anywhere on the SC99 platform.
All SC99 self-control tools are accessible through the Account Settings > Responsible Gaming within the SC99 platform. You don't need to contact support to activate any of the tools below — they're all designed for easy, instant self-service use.
Set a maximum amount you can deposit into your SC99 account within a given time period. You can choose a daily, weekly, or monthly limit to suit your budget.
Set a maximum net loss amount you are comfortable with over a given period. Once the limit is reached, all new bets will be automatically blocked until the limit period resets.
Set a maximum duration for each continuous playing session. This helps you maintain a healthy balance between entertainment and your other daily activities.
Take a break from the SC99 platform for a duration of your choosing. During the break, your account remains secure but you won't be able to log in or place any bets.
If you feel you need to stop playing permanently or for an extended period, SC99's self-exclusion feature allows you to fully close your access to the platform.
Review your full activity history, including total deposits, total wagers, winnings, losses, and time spent on the platform for any date range you choose.
Recognising the early warning signs is the most important first step. Here are the signals you should watch out for.
Identifying two or more of the signs above does not mean you are weak or a failure. Problem gambling is a treatable condition with the right support. The first and hardest step is acknowledging that help is needed — and that takes real courage.
Answer these brief questions honestly to assess whether your gaming patterns are still within a healthy range.
The SC99 platform is for users aged 18 and above only. SC99 takes this responsibility extremely seriously and has implemented multiple layers of protection to ensure that children and minors cannot access the platform.
First, SC99's registration process requires a date of birth, which is then verified during the KYC (Know Your Customer) process when a player makes their first withdrawal. Identity documents such as a MyKad or Malaysian passport are required to confirm age. Any account found to belong to an individual under 18 will be closed immediately and all related transactions will be reviewed.
SC99 does not use any marketing elements — including colors, characters, imagery, or language — designed to appeal to children or minors. All SC99 promotions and advertisements are targeted exclusively at adult audiences.
SC99 encourages parents and guardians to use parental control tools such as screen time settings on children's devices, separate user accounts on shared computers, and to keep SC99 login credentials stored safely out of children's reach.
If you suspect a child has accessed or registered an SC99 account without authorisation, please contact SC99 support via email support@sc99.site immediately. We will respond promptly.
These simple habits can help you maintain a healthy and enjoyable gaming experience at SC99:
If you or someone you care about needs help with a gambling problem, the following resources are available free of charge and in complete confidence across Malaysia.
Free · Confidential · 24 hours a day · 7 days a week
Ministry of Women, Family & Community Development · Free
Ministry of Health Malaysia · Mental Health Reference · Free
Psychiatric Specialist Clinics and Psychology Units at government hospitals throughout Malaysia provide counselling and treatment services for gambling problems, either free of charge or at very minimal cost for Malaysian citizens. Referrals can be made through your nearest health clinic or directly at a government hospital's outpatient department.
Gamblers Anonymous Malaysia (GA Malaysia) is a peer support group that holds regular meetings at several locations across Klang Valley, Penang, and Johor Bahru. These meetings are free and open to anyone who wants to stop or reduce their gambling. Meeting schedules are available through the national addiction helpline listed above.
Private addiction recovery centres also offer intensive treatment programmes for gambling problems if government hospital treatment does not suit your needs. The national helpline can help you find a suitable centre based on your location and requirements.
If you have decided to stop playing — whether temporarily or permanently — SC99 is committed to making that process as straightforward as possible, with no obstacles or attempts to persuade you to continue. We understand that the decision to stop is the right one in certain situations, and we respect it fully.
Behind all these tools and features is a real team of people who genuinely care about the well-being of SC99 players.
The SC99 RG team regularly monitors the playing patterns of all members using a purpose-built automated detection system. When a risk pattern is identified, we reach out to the player personally and in a friendly manner — not to reprimand, but to offer relevant information and support.
All SC99 staff — from the customer support team to the marketing team — undergo regular responsible gaming training. This ensures that every interaction with players reflects the responsible gaming values SC99 upholds.
SC99's responsible gaming program is reviewed and updated every six months, drawing on the latest research, player feedback, and developments in the field. SC99 also works with international responsible gaming organizations to ensure best practices are consistently applied.
If you'd like to speak with the SC99 Responsible Gaming team about any concerns — whether for yourself or someone you care about — reach out via LiveChat (start your message with "Responsible Gaming") or email us at support@sc99.site. All conversations are kept strictly confidential.
Frequently asked questions about SC99's self-control tools and responsible gaming program.
This Responsible Gaming page should be read alongside Terms & Conditions and SC99's Privacy Policy. All information you share with the SC99 RG team is kept strictly confidential and will not be used for marketing purposes. For enquiries, please contact support@sc99.site.
SC99 offers over 2,400 slots, Live Casino, poker, and sports games in a safe, fair, and responsible environment. Register today and set your limits from the very first minute — enjoy top-tier entertainment in a healthy and controlled way.
Register Free Now Log In